Customer Relationship Management CRM Training on LinkedIn Events

Customer Relationship Management CRM Training on LinkedIn Events

Intended For: Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.

Objectives: By the end of the program, participants will be able to:

•Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.

•Determine the uses and objectives of a CRM system.

•Recognize best practices in implementing a CRM strategy.

•Use CRM for improving marketing, sales, customer service, and customer contact.

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