Customer Relationship Management: CRM Strategic Roadmap | Dubai Training, Consultant, Business Management Seminars, Certificati

Customer Relationship Management: CRM Strategic Roadmap | Dubai Training, Consultant, Business Management Seminars, Certification

Program Objectives:

By the end of the program, participants will be able to:

  • Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
  • Determine the uses and objectives of a CRM system.
  • Recognize best practices in implementing a CRM strategy.
  • Use CRM for improving marketing, sales, customer service, and customer contact.

This Program is designed for:

Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.

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