Managing Conflict: Power through Influence, Interpersonal Skills and Self Development, Leadership Training Dubai

Dubai Mall December 29, 2009.Image via WikipediaManaging Conflict: Power through Influence, Interpersonal Skills and Self Development, Leadership Training Dubai
Meirc Dubai May 29 - June 2

Program Objectives:
By the end of the program, participants will be able to:
  • Define and understand sources of conflict.
  • Resolve conflicts using different strategies.
  • Identify their own personal conflict resolution style.
  • Understand the different bases of power and how to change them.
  • Apply influence and explore their relationships with others.
  • Provide conflict management training for others.
  • Turn arguments into discussions and create win-win resolutions.
This Program is designed for:
Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPEs.
Program Outline:
Definitions of Conflict
  • Misconceptions about Conflict
  • Sources of Conflict
  • Positive and Negative Factors of Conflict
  • Business Management and Conflict Resolution
Thomas-Kilmann Conflict Mode Instrument
  • Scoring and Interpretations
  • Ways of Coping with Conflict
  • Assumptions and Outcome of Conflict
Influencing Others in a Problem-Solving Context
  • Working Effectively with Team Members
  • Managing Your Emotions, Information and Problems
  • Tips For Effective Day to Day Conflicts
  • Resolving Conflict before It Gets Out of Hand
  • Managing Conflicts with Superiors and Subordinates

Importance of Team Work
  • Dealing with Dysfunctional Team Roles
  • Managing Conflict in Teams
Influence Inventory (Power Bases)
  • Definitions of Influence and the Bases of Power
  • Changing the Bases of Power
  • Leadership Training for Influence and Power
  • Training and Development for Influence
Pre-requisites
None

Delivery Type
Group-Live
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