Creative Problem-Solving and Decision-Making

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Creative Problem-Solving and Decision-Making

Program Objectives:
By the end of the program, participants will be able to:

• Build and expand their decision-making, critical thinking and creative problem solving skills.
• Apply logical and creative approaches to solving problems and making decisions.
• Use traditional and creative tools for identifying causes and generating solutions.
• Utilize creativity and lateral thinking as business tools.
• Analyze and solve actual problems facing them at work.
• Gain confidence in asking the right questions and overcoming the stress of making complex decisions.
• Demonstrate and build credibility with upper management
• Develop strategic approaches to problem-solving and decision-making.

This program is designed for:

Managers, supervisors and administrators who will benefit from better problem-solving and decision-making skills.

This program is worth 25 NASBA CPEs.

Problem-Solving and Decision-Making Definitions and Tools: An Overview The Link between Problem-Solving and Decision-Making The Principle of Organizing our Thinking about Problems Identifying our Own Mind Traps Brain Analysis and Ways of Learning The Rational Approach to Problem-Solving (Kepner-Tregoe) Techniques of Recognizing Problems Difference between Causes and Symptoms The Helicopter Approach Problem Analysis Decision Analysis Potential Problem Analysis Case Study and Debrief Problem Analysis Supplementary Tools Root Cause Analysis The Importance of the Why Question Ishikawa Fishbone Concept Assumptions in the Workplace Case Study and Debrief

Decision-Making Supplementary Tools Being Decisive and Principles of Decision-Making The How-How Method Decision Analysis Weighted Worksheet Consensus Decision-Making Case Study and Debrief Creativity and Problem-Solving Assessment of Creativity and Ways to Think Creatively Lateral Thinking Tips Creativity and Its Use as a Business Tool Barriers to Creativity and Ways to Overcome Them The Hemispheres of the Brain Brainstorming Tips and Tools Six Thinking Hats Applications of Techniques People Problems and Solutions Analysis and Solution of Real Cases Presented by Participants Individualized Learning Action Plan

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